REFUND POLICY

General Overview

This Refund Policy clearly defines the standardized refund rules, applicable conditions, processing procedures and timeframes for all orders placed on our official website. This policy applies to all product categories sold on our platform, including tops, bottoms, outerwear, and accessories, and serves all global customers with unified and equal service standards. We formulate this policy to ensure transparent, fair, and efficient after-sales refund services, fully protect the legitimate shopping rights and interests of every customer, and create a reassuring shopping environment. By placing orders and using our platform services, all customers are deemed to have fully read and accepted the terms of this Refund Policy.

Applicable Refund Conditions

Our platform supports compliant refund applications for eligible returns within the official service cycle. Customers who return products in accordance with our return rules will receive corresponding formal refund services. Qualified refund scenarios include product quality defects, size or style inconsistency with personal expectations, undetected product problems upon receipt, and other legitimate and reasonable reasons that comply with platform after-sales regulations.
To successfully complete the refund process, all returned products must be kept in unused, unwashed, intact and undamaged condition with original packaging, tags and accessories intact. Products with man-made damage, excessive wear, private modification or missing original accessories will not be eligible for refund service. All refund applications must be initiated within the valid return period to ensure normal processing.

Unified Return & Refund Timeframe

We provide a customer-friendly long-term return window for all global orders. All purchased products support a 60-day return period starting from the official delivery completion date of the order. Customers can submit return and refund applications through official platform channels at any time within the valid period. No regional differentiated rules are applied, and the 60-day return standard is unified for all global users.
After we receive, inspect and confirm the returned products meet the refund eligibility standards, we will officially launch the refund procedure. The unified refund processing cycle is 5 to 10 working days. All refunds will be returned through the original payment channel used for order settlement. The final arrival time of the refund shall be subject to the settlement rules and processing efficiency of your payment service provider.

Order & Shipping Related Refund Rules

All products on our website enjoy global free shipping with no shipping fees charged for any valid order. Therefore, no shipping fee refund will be involved in any return and refund application. For full returns of eligible orders, we will refund the full product payment amount paid by the customer. For partial returns of multiple-product orders, we will refund the corresponding unit price of the returned products according to the actual payment amount of the order.
Our unified global delivery time is 6 to 12 working days, with orders shipped within 1 to 3 working days after payment confirmation. Normal delivery cycle fluctuation will not be used as a valid reason for refund application. We also provide expedited delivery services; the relevant service rules do not affect the implementation of our standard refund policy.

Refund Application Process

Customers who need to apply for a refund must complete the operation through the official process of our website. First, submit a formal return and refund application on the order page, truthfully fill in the return reason and relevant product information, and wait for our official review. After the application is approved, send back the goods in accordance with the specified return logistics requirements. Our after-sales team will conduct a comprehensive inspection of the returned items after receiving the package.
After the inspection is passed and the eligibility is confirmed, the system will automatically enter the refund processing process. During the period, customers can check the real-time progress of return review, goods receiving inspection and refund processing through the official order center. The whole process is standardized, transparent and traceable.

Non-Refundable Situations

We do not support refund applications under the following non-compliant situations: return and refund applications exceeding the 60-day valid return period; products damaged, worn or used artificially that fail to meet return conditions; products without original packaging, tags and complete accessories; invalid refund applications for malicious reasons or repeated unreasonable applications; and any violation of platform after-sales service rules and regulations.

Currency Settlement Standard

All orders on our website are priced and settled in unified USD currency. All refund amounts will be calculated, reviewed and returned in USD according to the actual payment amount of the original order. No additional currency conversion fees or handling fees will be deducted during the refund process.

Consultation & Support

If you have any questions about refund eligibility, processing progress, time cycle, rule interpretation and other related issues, please contact our professional after-sales customer service team through the Contact Us page of our official website. All official contact methods including dedicated service email are displayed on the Contact Us page. Our team will reply to your consultation and solve your after-sales problems in a timely and professional manner.

Policy Revision & Update

We reserve the right to adjust and optimize the terms of this Refund Policy according to platform operation upgrades and service iteration. All updated policy contents will be released on the official website page and take effect immediately after publication. Continued use of our website and services after policy updates will be deemed as your acceptance of the latest refund service terms.