CUSTOMER SERVICE POLICY

Introduction

This Customer Service Policy is formulated to standardize the overall shopping experience, protect customer rights and interests, and deliver consistent, transparent, and high-quality services for all global shoppers. This policy covers all products available on our official website, including tops, bottoms, outerwear, and fashion accessories. All services, including shipping, payment, after-sales returns and refunds, apply equally to all global customers without regional distinction. We adhere to the principles of fairness, transparency, efficiency, and customer priority to ensure a reliable and pleasant shopping experience for every user.

Order Processing & Shipping Service

All orders placed on our website will be processed strictly in accordance with our unified shipping standards. Our standard order processing time is 1 to 3 working days. During this period, our team will complete order verification, product inspection, packaging, and outbound arrangement to ensure that all items are in good condition before delivery.
We provide unified global delivery services for all customers worldwide. The estimated delivery time for all regions is 6 to 12 working days. No separate regional delivery declaration is required, as the delivery cycle remains consistent for both domestic and international orders. To accommodate different customer needs, we also support expedited delivery options for customers who require faster receipt of their packages.
We offer free shipping for all products in our store. There are no additional shipping fees, handling fees, or hidden charges for any order, helping customers save extra costs and enjoy a cost-effective shopping experience.

Unified Payment Standard

To unify global transaction rules and simplify the shopping process, all product pricing, settlement, and transaction records on our website are uniformly denominated and processed in USD. A single currency standard effectively avoids exchange rate confusion and complicated settlement procedures, providing a clear, convenient, and secure payment experience for all global customers. All payment processes adopt secure transaction protocols to protect user payment information and fund safety.

Return Service Rules

We support a long-term and customer-friendly return policy to fully guarantee customer shopping satisfaction. All products purchased on our website are eligible for a 60-day return window starting from the date of order delivery. Customers can initiate return applications within the valid period for legitimate reasons, including unsuitable size, inconsistent style preference, or non-artificial product quality problems.
All return applications must follow our official return process. Customers need to submit a return request through the official channel and send back the goods in intact, unused, and original packaging condition. Our professional team will inspect the returned items after receiving the package to confirm compliance with return standards.

Refund Service Rules

After the returned goods are successfully received, inspected, and verified to meet the return requirements, we will initiate the official refund process. The standard refund processing period is 5 to 10 working days. The refund will be returned via the original payment channel used for the order settlement. The specific arrival time of the refund shall be subject to the processing rules of the customer’s payment platform.
We guarantee that all qualified refund applications will be processed efficiently and completely. There will be no unreasonable refusal or delay for compliant return and refund requests, ensuring maximum protection of customer legitimate rights and interests.

Customer Consultation & Support

We provide professional and continuous customer support services for all users. If you have any questions about order inquiries, product details, shipping status, return and refund processes, or other service-related issues, please contact our customer service team through the Contact Us page on our official website. All official contact methods, including our dedicated service email, are displayed uniformly on the Contact Us page.
Our customer service team is committed to replying and resolving user problems in a timely, patient, and professional manner, continuously optimizing service quality and improving customer shopping experience.

Service Commitment

We always take product quality and customer service as our core operational priorities. We strictly implement standardized processing in order arrangement, product inspection, logistics distribution, and after-sales services. We continuously optimize service details according to customer feedback, strive to provide stable, transparent, and high-standard shopping services for global users, and build a trustworthy long-term fashion shopping platform.